FELICIA BOND @ 360-210-4892, 602-354-2851, felicia@redcarpetautotransport.com Hello Hope, 1st of all thank you for your business and for your 4 Star review...not sure why it came through as a 2 Star.?? Great work Transport Reviews :-) Yes, you are correct Hope in 2 areas. The transport included rural locations and you knew upfront availability would be difficult. You also stated I was over priced and asked me to look for availability based on lower quotes from other companies you had in your stack. It was difficult to find availability and the dispatched price was $211 higher than the quoted price. The vehicle was delivered a few days past the estimated delivery date The delay because the trucks air bag malfunctioned causing the truck to be repaired. It's unreasonable to think the driver will ignore the malfunction and drive straight through to you. Unexpected delays happen in logistics and sometimes you need to be flexible. Both myself and our partner kept in contact with you almost daily and you seemed completely flexible...up until reading this review. Lets do a quick recap on your transport; Your vehicle was fully insured w/ a zero deductible, you had 5 Star Service from both myself and our partner, your vehicle loaded on the dispatch date as introduced, you had zero damage on your vehicle and complain because it was dirty (nothing that a little Dawn and water can't dissolve), and your transport was delayed at the delivery end due to unexpected mechanical issues. If you had paid for expedited shipping, I could then see your frustration for a delay. But, not in your case. Take care Hope Thanks, Felicia