Company Response Review Report Review
misinformed

steven mcmurray Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 10/14/2011 11:10:00 AM
we were misled to beleive that the total cost was going to be 430- 30.00 for rebate. Both interested haulers were $100 to $170 higher then what i eas told was the going rate of $300.00 to have car delivered. I was NOT TOLD that this qoute is only an estimate and that it would probably cost me more money to get my car. It was obvious that the original qoute was only a scheme to get me signed up. They even have a guarantee of the price unless fuel were to go up. Well FUEL WENT DOWN and Ipaid more. Felt like i was trapped that if you dont pay higher price you wont get your car in the said time frame.
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
North Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5151983
Quote or Order Cost:
$600

Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 10/12/2011 7:06:00 PM
Steve, I apologize for any misunderstanding. I did inform you that all price quotes, pickup and delivery dates are the best estimate at that time. While fuel costs are a factor in the carrier pricing it is not the only factor. In this case the carrier was going out of their way to help you move this car. I'm sorry that I didn't make that clear when I called to let you know what the status of your load. You did have the opportunity to decline the carrier's offer and you chose to move forward despite the price increase. In the end your car did arrive intact at it's final destination . Respectfully submitted- Shawn W