Company Response Review Report Review
Xterra

Laura Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 8/31/2011 8:03:00 PM
I was extremely leary on using a transporting company to ship my vehicle across the country. I did not have the time or energy to fly to Chicago and drive solo for two days; missing work; cost of flight, gas, and motel would be almost the same cost.....
I started reading reviews on the internet and came across Red Carpet.
All I can say is that the process was overwhelming, with so many brokers emailing me. Karen emailed and left it alone; I called her and she was ALWAYS patient and calm and polite towards me and my many questions. It seems like a very high-stressed job and, bottom-line, she made me feel that my vehicle was going to be safe and secure....

Her customer service, alone, is why I gave Cheryl my credit card ....the Xterra arrived early / on-time. The driver was extremely nice and helpful....even when my battery was found to be DOA.

He jump-started my car and OFF the ramp it came.

I have to THANK Red Carpet and Cheryl for keeping in contact with me and showing such professionalism.

Laura ~
Shipment Details
Origin State:
Illinois
Pickup:
Early
Destination State:
Arizona
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5104918
Quote or Order Cost:
$2000

Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 9/1/2011 6:42:00 PM
Cheryl@redcarpetautotransport.com 602-438-4644 Dear Laura! I must say that your review is an honor. To have positive feedback from others in the customer service industry is indeed not easy as we are most critical of those who are in the same line of work! So thank you Laura and I am very glad to have helped you. Your Son did the work though, and I appreciate the help as a healthy battery is a good thing! Thank You again Laura and have a great day! Cheryl