Company Response Review Report Review
Bad Experience - Not recommended.

Randy Submitted this review about Puerto Rico Car Transport
Review made Live: 1/6/2020 3:12:00 PM
They do a good job with the "image" and selling their product. All falls apart once they have your business. I shipped my car with them from Alabama to Puerto Rico. First, the communication was not as great but at that point, I was just waiting to get my car picked up and sent to Jacksonville, FL. They gave me a car estimated time of arrival and with that date I booked my flight. The car ended up arriving earlier than expected therefore I ended up paying charges for a whole week at the receiving port. To make matters worse, all the directions they gave to pick the car were really "simple". Remember that even though they call themselves "shipping" company, they are just a booking company acting as a middle man between you and the real shipping company. Anyway, I later discovered that I needed to pick up the car at CROWLEY (they should have told me that) and when I came there, there was State paperwork that took at least two days going back and forth, they don't tell you that either. They make it sound like its all an easy process. One last thing... my original title. I'm still chasing this document because even though they say not to gove your title, it was needed for the pickup and the Jacksonville port. I asked Puerto Rico Transport to help out with tracking the document and guess what: they gave me a number to call. Their "award-winning" representatives did not say "Hey, we'll help out, that's our commitment".. Nah they got your money anyway. Bottom line. If you want to ship to PR or anywhere else... go direct to CROWLEY or any other Shipping company. You end up doing pretty much the same amount of work than with these guys. I knew they charged more but I as a CUSTOMER was willing to pay a little extra because I thought they were going to assist me. Today I asked them to give me information about where I can leave reviews for them and they said, " there are several sites on the internet", then they completely ignored me afterward. I'm a Federal employee and we have people coming back and forth to PR and they won't be using these guys for sure. I will make sure. What a SCAM. Please don't go the same path as I did, go straight to the shipping and/or hire somebody that can really be your liaison between the shipping company and you.
Shipment Details
Origin:
San Juan, Alabama
Pickup:
On Time
Destination State:
Florida
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1800
Quote or Order Cost:
$1800

Company Response
Ava from Puerto Rico Car Transport Submitted this response.
Response Date: 1/10/2020 3:50:00 PM
Randy, Thank you for taking the time to share your feedback. We are translucent that we rely on a network of carriers and ports to transport vehicles. We can help to assist you with shipment related questions as this is our commitment, however we are not responsible for any issues with state paperwork or the title of your vehicle. We always advise to provide copies of important documents. Your feedback is valuable to us and will be used to better our services for future customers.