Company Response
John Rodriguez from
Progressive Auto Carriers Submitted this response.
Response Date: 8/10/2013 1:36:00 PM
We worked with this customer for three days with continuous requests for discounts. We advised that the lowest prices would not move the car, but the customer continued to request discounts and asked us to match unreasonable lowest prices. In the end, the car was moved and the customer had her vehicle. We were sympathetic to her situation and were going to issue a refund. We do not charge much for our services, so a refund had to be budgeted. The customer called incessantly and said she and her son would blow us up in reviews and every social network. This is the result. We appreciate our customers and we take pride in our work. Hopefully, the customer will take the advice of professionals in the future.