Company Response Review Report Review
Bad Communication / Attempted contract violation

Travis, FL Submitted this review about Professional Moving Solutions
Review made Live: 5/5/2011 12:48:00 PM
Professional moving solutions quoted me a shipment cost with a "no later than" delivery date, in which in signed a contract and a $150 deposit was withdrawn from my account. 1 day later i was contacted and told that the driver would need an additional $100 upon delivery. I denied the additional funds, stating that I had already signed a contract for the agreed upon price... later, the brokerage found a driver for the contract amount. The delivery date came and passed with no communication from the brokerage or the driver. the following day, i tracked down the company and was told it wouldn't be delivered for an additional 2 days. Car was delivered late and with grease all over the drivers seat and leather interior door panel. Exterior was in good condition. Delays happen but the lack of communication is simply unacceptable.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
188338
Quote or Order Cost:
$350

Car Condition
  • Vehicle was dirty
Company Response
Jennifer from Professional Moving Solutions Submitted this response.
Response Date: 5/11/2011 2:03:00 PM
Dear Travis, thank you for your review. You booked your transportation service with us, you scheduled the pick up date for 04 29 2011, the agreement that you have signed and I am sure you read it all before signing, clearly states that pick up can be within 4 days of the requested day, which means that we can have delays as long as it is reasonable... when we have options of different driver such as adding funds or flexible date, our obligation as a broker is to inform the customer with all option and the decision is up to the client. We had an option for more funds, we offered it to you and you refused it, which is perfectly fine, we kept working on you file. Our records (contract with driver) shows that the vehicle was picked up on 04 29 2011, your request day (if the driver had one day delay we apologies for that ) and the vehicle was delivered on 05 02 2011. We shipped your vehicle from TX - FL, the time for the transportation was great, you received your vehicle with no damages, the price was right and we were happy to assist you. If there was any miscommunication - we do apologies for that, but we are happy that the service WAS ON TIME.