I had a truck that needed to be removed by Dec 22 and I was misled by the sales rep. Warren's false information at the time when I placed the order on Dec 21. He told me there was a driver ready to pick up my truck. He said there is two spots to for me to choose between Dec 22 and Dec 23 and told me I didn't need to wait for dispatch for any more day and Dec 22 is good to go. When I asked him about the pick time, he said it was 1:30p.m. He also told me I would receive several emails from their company and I needed to e-sign them, including a $150 deposit credit card authorization. Although I know most other company did not charge customers upfront, realizing I only had one day left to pick up, I signed them, that's when all my trouble began.
When I called the dispatch manager Joe, on the morning of Dec 22 just to double check, and found out there wasn't any driver yet to pick up on Dec 22. I was misled by Warren all the way throughout the whole process. He is unprofessional, unethical and fraudulent. He just wanted my money without anything line up for me. I called Warren all day on Dec 22 and his colleagues always said he was busy. Even I felt so upset, but realizing still need to pick up my truck. my wife and I took the rest of Dec 22 off to drive all the way to WV to pick up our truck ourselves. It took us the whole day. Terrible experience!!! I paid them $150!!!! with zero service from them, only frustration.
Shipment Details
Origin State:
West Virginia
Pickup:
Never
Destination State:
Virginia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
212994
Quote or Order Cost:
$150
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