Company Response
AG from
Professional Auto Transport Submitted this response.
Response Date: 1/28/2014 10:58:00 PM
Vehicle was picked up on time and delivered 2 days early. We gave you a affordable price with a reputable carrier. Your deposit is the only balance paid with a debit/credit card the remaining balance is paid directly to the carrier in either cash,cashiers check or money order which is the industry standard. Stephen our office was closed for the holidays christmas is a time for joy with your family and friends. If you waited last minute to have the carriers funds that was your mistake. We respect your review but we do not agree with it at all. Deposit as low as $100.00 assigned to a reputable carrier on time and delivered 2 days early?. We did expect a 5 star rating just like our other spectacular reviews. It seems the review was based on retaliation that you had to find a bank open for the holiday's since you waited last minute. We just have to accept it and move on we do our best and our customer service is flawless Open 7 days a week until midnight we are the only company open this late no voicemails or missed calls there is always someone live to help.
Dispatch Sheet
Vehicle was picked up on time and delivered 2 days early.
1st Avail. Pickup: 12/16/13
Date Signed: 12/17/13
Dispatched: 12/17/13
Load Estimated: 12/17/13
Delivery Estimated: 12/26/13
Picked-up: 12/17/13
Delivered: 12/24/13
Sincerely,
Abdiel Guallar
Owner/President