Often we find out how good someone is when things don’t go perfectly. Over the course of the four days it took to get my vehicle shipped from Florida certain items, that were not within control of Premium Auto Shipping, didn’t go perfectly. That didn’t stop Dan from taking responsibility for getting things fixed and taking any stress that I otherwise might have felt, off of my shoulders. Dan involved himself twice when he didn’t need to on the course of the four days - both times well into his evening, including once when I reached out at ten at night, he immediately responded and worked until the issue was resolved, including updating me immediately after resolution, which happened at 1AM the next morning (he awoke to his message after I woke up). While the only other time I needed him, he didn’t need to go quite so above beyond, I have no doubt he would have had it been necessary. Dan and Premium Auto Shipping got the job done. My car arrived in perfect condition, and at any point in the process that I felt like I might need to worry, Dan did that for me even when his workday had ended. Very impressed.
Shipment Details
Origin:
Merritt Island, Florida
Pickup:
On Time
Destination:
Maine
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
30432840-PA
Quote or Order Cost:
$800
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