Respectfully, we notified you before booking that, being at an apartment complex, the carrier would get as close as possible but that a big truck like that would not be able to access the campus and you acknowledged this fact. Furthermore, you referred a friend to us whom we also took excellent care of, so we are confused by this review... Regardless, we sincerely apologize that you found this to be a negative experience. We will be looking further into this matter. Please feel free to contact us about receiving a credit per our company policy for situations like this! -PK