Company Response Review Report Review
No response to Emails or phone messages

Tracey Submitted this review about Philam Transport
Review made Live: 6/18/2014 2:43:00 PM
I really thought I was doing do diligence researching and finding a reliable transport company. Pat was outgoing and informative on the phone, reviews were good(for a transport company). I agreed about a month ago, was in constant contact with Pat until the week my truck was suppose to be picked up. First I received an email that it would be picked up over the weekend, the weekend passed, with no pickup of my truck. Then I was told by Pat verbally to expect pickup on Tuesday afternoon and he was sending me an email. The email never arrived. I left several voice messages and emails. No response. My husband was able to get thru (using his phone) to find out there was no scheduled pick up and that they were still unable to find a driver. I have emails stating I would have it delivered on the 24 or 25 of June. They have had a month to find a driver. If the bid we too low, they should have contacted me immediately. The owner Gilberton offered to take my truck and store it until they find a driver. Umm I dont think so.
In summary, the drivers will always choose the higher bid. Do not take the lowest or even second lowest offer you receive.
Thanks for nothing Patrick at Philam Transport
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
416p
Quote or Order Cost:
$1249

Company Response
Tanner from Philam Transport Submitted this response.
Response Date: 7/29/2014 10:21:00 AM
You chose my company because we follow through. The pick-up window for your order was 6/16-6/18, those are the dates that YOU chose. I sent you an email (as I do with all customers) stating I would assign a driver this coming weekend and send you the details. Because this weekend happened to be Father’s Day I did not work. I had a driver for pick up 6/18/14 which was still within my agreed window and delivery would have met your time table, but you said no. The fact that you refuse to let me do my job and then make accusations accusing me of not meeting your standards should give the readers of this an understanding of the situation. When you want your vehicle shipped call me anytime. Patrick 818-826-3216 Thanks,