Company Response Review Report Review
Don't use this company

JackieG Submitted this review about Patriot Auto Transport LLC
Review made Live: 7/7/2015 4:30:00 PM
I reserved my shipping on April 29, 2015 for a pick up on June 29, 2015. Even though their advertising no deposit required, Tony told me due to my price they would require one. I should have backed out right then. I gave him a $200 deposit on that day. I asked if I cancelled what would happen with my deposit, he stated it would be refunded immediately. I emailed Tony on June 17h verifying everything was on plan for our shipment. He assured me it was. On the day of pick up the truck wasn't there in the morning, I called him to get an ETA. He said he would call me back after he spoke with the driver. An hour and half later I called him again, he stated the truck wouldn't get there until the next day between 11 and 1. I said that wasn't going to work for us because of our tight moving schedule. He said he would cancel the reservation. I said what am I supposed to do about getting my truck to Kentucky? He said not his problem. My husband then called him and they worked out another pick up spot and time for the next day. An hour later he called and said the truck broke down but for another $200 he would expedite a truck for us. Needless to say my husband cancelled the reservation. When Tony was questioned about our deposit, he said it would take 7-10 days. I sent an email to the company the next day stating my dissatisfaction with the company. Michael called me, apologized and said he would expedite my refund and I would have it no later than Monday July 6th (due to the holiday) today is July 7th, I still haven't received my refund. I spoke with Michael yesterday, and asked him about the refund he said "you'll get it when you get it"
STAY AWAY FROM THIS COMPANY
Shipment Details
Origin State:
Colorado
Pickup:
Never
Destination State:
Kentucky
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
66801-ID
Quote or Order Cost:
$650

Company Response
Michael Anthony from Patriot Auto Transport LLC Submitted this response.
Response Date: 9/29/2015 8:34:00 PM
This is Michael and I didnt tell you anything like that what I told you was that we processed the refund that same day and its up to your card to settle that batch and refund you the money. Please I invite you to comment on this here if this is not true and I am lying and you havent received your money. The outcome with the driver was out of our control.