Review Report Review
Heavily Damaged cross county transport

Brian Submitted this review about OK Auto Carrier
Review made Live: 3/18/2009 12:19:00 PM
STAY AWAY. Please read the entire post to learn OK Auto's role. I did extensive research before selecting McNutt to transport my car, a Mercedes CLK55 from NC to WA. I even called McNutt and spoke with Jack McNutt who promised me that they never outsource and always transport every car from pick up to destination. That was a lie. They subcontracted to OK Auto Transport out of Spokane WA and my car arrived heavily damaged. The Russian OK Auto transport driver barely spoke english and gave me the clear impression he didn't care about his job or the cars he was transporting. Every surface and piece of glass on my car was covered in thousands of rock chips. It looked like my Mercedes had been peppered with buckshot from multiple shotgun rounds. It took me 6 weeks of fighting and numerous interventions by my lawyer just to get them to fix my car. All the glass was replaced and the car was repainted, which took 2 months to get my car back. Thank god I took detailed pictures before transport. It was one of the worst experiences of my life and would NEVER, NEVER, NEVER recommend them to anyone. While my car is now repaired it's actually worth 1/2 the normal value because of the damage & repair. DO NOT USE. You would have a better experience if you just handed your keys to the nearest homeless person and gave him a map and gas money.
Shipment Details
Origin State:
North Carolina
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Fred
Quote or Order Cost:
$1300

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged