Review Report Review
horrible, just the worst

Faraz Khan Submitted this review about New city moving and storage
Review made Live: 7/27/2020 9:40:00 PM
To whom it may concern,  I am extremely upset and disappointed with your services. let's go thru the lies and the time-line June-9th: booked the services for moving and relocating from St.Louis, MO to Arlington, VA. I was told when the packing guys are going to come they are going to help me pack and also three containers for the kitchen are included in the price I was promised. I was told I need to give them 5 days notice to get my stuff delivered and it could take a couple of days more maximum June-13th: the movers show up and told me nothing like that is on the contract I have to pay for packing anything and everything. They showed up two hours late on top of it When the movers totaled the final bill was literally double of what i was quoted over the phone. I had no choice but to agree since I had to move out the next day and they had my deposit already.when the movers left I found a piece of broken furniture and informed the moving company, they are refusing to send me the insurance claim formJune-15th: Received a call from customer service asking one-third of the payment and when I expressed my concern about the bill all they told me was well you signed for it now you have to pay it. June-22nd: called the movers and told them I have sent the money, I want the stuff delivered by 27th, then I was told by the CSR they need 10 business days to deliver my stuff which was a surprise.  June-27th: I called them up again since I didn't hear back the entire week. I was told we have 15 business days to deliver your stuff.  June-30th: I called them up again and then the same answer we will let you know when we hear something July-5th: Called up customer service asking about the insurance claim form and update on delivery again ran into a brick wallJuly-10th: My wife started to call them and the CSR didn't really give her any information and hung up on her July-13th: We were informed the truck is going to be loaded within a couple of days and we should expect a call within 1 to 3 days, again we didn't hear back anything. July-15th: we called and we were told the truck was loaded last Sunday (July-12-20) and they will call us within 5 days and let us know when our item is going to arrive July-22nd: we called again this time they told us they have 21 business days to deliver our stuff. July-27th: I called today and I was informed they still don't have any update on when our stuff is going to arrive. The commitment went from 5 business days to 10 then 15 and now 21 business days which has also passed and still no update on our furniture. I've left countless e-mails and phone calls and no one ever contacts you.  I am going to post this e-mail to google reviews and anywhere else your advertising. Your business practices are very misleading and people should know who are they exactly dealing with. 
Shipment Details
Origin State:
Missouri
Pickup:
On Time
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
moving truck
Quote or Order Cost:
$3800