Company Response Review Report Review
My Mercedez Benz was damaged, problem reported and no feedback

Mike Stan Submitted this review about New World Auto Transport
Review made Live: 5/26/2011 9:22:00 PM
Based on the review i read in this site, i used this company.


1. The problem:

A few days before shipping my car, i made sure the car is kept without any visible scratches or damages and the car went for complete wash with buff on the surface hence it would give oily look.

At the time of loading my wife was there in Irving to load the car. And on receiving side i was there to receive the car on March 22nd morning 10AM.

Transportation company driver and owner(he claimed he is the owner) Mr Dorel P Ilioi dropped the car, because the car was completely covered with sand, i couldn't see any damages. As soon as i paid the balance $700 in cash, i took the car to the car wash, as soon as I washed the car, i was so shocked to see my car was damaged in the front portion of the bumper.

When i called Dorel, he says that the car had that damage already, it is so evident the damage happened during the loading or unloading of the car.



No one contacted me after these emails...IF YOU CARE FOR YOUR EXPENSIVE CAR GO WITH REPUTED COMPANY, YOUR TIME IS NOT WORTH WASTING WRITING REVIEW LIKE THIS.


Stalin
214-6865675

======================================

From: ext Stalin Michael [mailto:mstalin@yahoo.com]
Sent: Friday, March 25, 2011 9:08 AM
To: Steve
Cc: lilly.michael@gmail.com; Michael, Stalin (NSN - US/Mountain View)
Subject: Re: Order Number: 6168


Hello Steve,

Please find the copy of the bill of lading from Dino.


Let me know when i should call you and talk to you.

Thanks
Stalin












From: Stalin Michael
To: Steve
Sent: Wed, March 23, 2011 6:09:36 PM
Subject: Re: Order Number: 6168


Hello Steve,

I have great trust in your company and its abilities, i have read lot of good reviews about your company and hence i looked at your company for moving my car from Irving,TX to Mountain View,CA.

I have 1 more car to move as well in a month time frame. I am about introduce you company to my friends who are moving from Texas to California like me.


Please take my complaints very seriously.

1. The problem:

A few days before shipping my car, i made sure the car is kept without any visible scratches or damages and the car went for complete wash with buff on the surface hence it would give oily look.

At the time of loading my wife was there in Irving to load the car. And on receiving side i was there to receive the car on March 22nd morning 10AM.

Transportation company driver and owner(he claimed he is the owner) Mr Dorel P Ilioi dropped the car, because the car was completely covered with sand, i couldn't see any damages. As soon as i paid the balance $700 in cash, i took the car to the car wash, as soon as washed the car, i was so shocked to see my car was damaged in the front portion of the bumper.

When i called Dorel, he says that the car had that damage already, it is so evident the damage happened during the loading or unloading of the car.


Please take necessary action. I have sent the pictures. That is the front right side bumper.


Let me know what should be done.


Stalin
214-6865675




From: Steve
To: Stalin Michael
Sent: Tue, March 22, 2011 3:48:56 PM
Subject: Re: Thank You

I'm sorry I forward your problem to the president of the company and to the manager

Operation Manager

Sent from my iPhone

On Mar 22, 2011, at 3:38 PM, Stalin Michael wrote:

Hello Daisy,

I didn't understand your statement "Another the nature of the bees".


Please find the attached one of the photos of the damage.


Please contact me.

Thanks
Stalin









From: Daisy
To: Stalin Michael
Cc: Steve Wells ; Diane Miller
Sent: Tue, March 22, 2011 12:43:40 PM
Subject: Re: Thank You

Another the nature of the bees

Daisy

Sent from my iPhone

On Mar 22, 2011, at 2:23 PM, Stalin Michael wrote:

Hello Daisy,

I received my car today around 10:AM pacific time.

Obviously the car was dirty, i couldn't make out any damages. I took the car for general wash, after washing i found the damage in the front of my car. This is mainly due to uploading/downloading of the car.
The front bumper below you can see the obvious scratch and it is very bad.

Please contact me and send the insurance details as soon as possible.

Thanks

Stalin Michael
214-6865675






From: New World Auto Transport - Daisy Wells
To: "mstalin@yahoo.com"
Sent: Tue, March 22, 2011 11:01:14 AM
Subject: Thank You

DearStalin,

Thank you for giving us the opportunity to transport your vehicle. We sincerely hope we've served you well and that you'll consider recommending us to your friends and family.

If you have any questions or future transportation needs, please do not hesitate to call us at1-877-337-0879, or emaildaisy@newworldautotransport.com. We would appreciate, if you would go on Transport Reviews and write a review on your shipping experience with our company. This helps us help you, our customers, in building trust and confidence in our employees.
They are rewarded for positive reviews. You may also call Steve Wells directly at 713-705-7102 with any concerns, questions, or compliments.

We are here to answer your questions from 8am to 5pm Central Standard Time. We look forward to serving you again.

If everything met your expectations, we would really appreciate it if you wouldn't mind filling out a review on the services we provided. The link is at the bottom of the email and it takes only about 2 minutes. Providing your review is important and beneficial to clients such as yourself that are looking for quality transport companies. Please reference your order for the review and thank you again for choosing New World Auto Transport when moving your vehicle. If you ever need anything else please call us and we will make sure your fully taken care of!

http://www.transportreviews.com/company/new-world-auto-transport.asp

Sincerely,

Daisy Wells
New World Auto Transport
1-877-337-0879
daisy@newworldautotransport.com
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6168
Quote or Order Cost:
$900

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Steve Wells from New World Auto Transport Submitted this response.
Response Date: 5/27/2011 3:46:00 PM
In regards to Mr. Stalin's order, we would first of all like to state that our mandatory procedure is to have the customer at pick up and delivery walk around the vehicle notating any prior scratches and damages with our driver. Upon pick up, our driver Dino, walked around the car with Mr. Stalin's wife, notating a large amount of scratches, surface scratches, paint chips, rubs and dents on the driver's side, passenger's side, front end, front and back bumper and wheels. Mr. Stalin's wife agreed to this notation of prior damage/scratches to the vehicle when she signed the bill of lading upon pick up of the 2006 Mercedes-Benz. This vehicle had normal wear and tear of a vehicle that is over 5 years old with over 50,000 miles on it. In no way was this vehicle 'kept without any visible scratches or damages.' We ship over 500 vehicles a month, which range in value from $1500 to $1.5 million and treat all with special care and treatment during shipment. This particular vehicle also went over 1,600 miles during transport on an OPEN carrier, which is what Mr. Stalin requested, therefore the vehicle is subject to weather conditions, including the 'Sand' appearance he reports. Mr. Stalin ALSO signed the Bill of Lading accepting the vehicle upon delivery on March 22. The new damage he reports is on the front right side of the bumper which is clearly notated on the Bill of Lading at the time of pick up. Since the damage had already been notated in this area and his wife at the time of pick up, signed the Bill of Lading, it is apparent that this damage did not happen on transport, but during the 5 years and 50,000 miles this car has been previously driven prior to transport. In regards to not responding, the owner, Steve Wells, spoke to Mr. Stalin multiple times over the phone instead of through e-mail to ensure a quicker response to his issue. We felt that this issue was resolved since the transport took place over 2 months ago. After our operation managers, the driver, and the customer all viewed the Bill of Lading indicated the prior damage. We strive for 100 percent customer satisfaction and as you can see from our multiple other reviews, we go above and beyond for our customers. Please contact the owner, Steve Wells at 832-437-2478 for any other information. PLEASE VIEW THE BILL OF LADING AT THE FOLLOWING LINK: http://i1182.photobucket.com/albums/x451/Newworldautotransport/stalinmichael.jpg