Company Response Review Report Review
BROKER REVIEW

Dennis Submitted this review about New World Auto Transport
Review made Live: 3/19/2011 11:10:00 AM
The broker was very efficient and fast with getting a transporter to move my vehicles. The pick-up was late due to equipment problems, but this was actually not a big problem. The transporter was very good at his job and all vehicles were loaded and secured in a professional manner.

The problem that I was not happy about was the broker. The broker sent me a contract which stated a deposit of $500 which I signed and returned to the broker. Then with out my knowledge or authorization the broker charges $800 to my credit card, not the $500 that was agreed upon. Instead of giving the customer a $300 break, the broker took it upon themselves to make sure that they got the extra cash by using the customers charge information without the customers knowledge.

Makes you think that this broker is a little shady.

Dennis
Shipment Details
Origin State:
West Virginia
Pickup:
Late
Destination State:
Kentucky
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6190-VV
Quote or Order Cost:
$2500

Company Response
Steve Wells from New World Auto Transport Submitted this response.
Response Date: 3/19/2011 2:30:00 PM
In response to order 6190, the customer's total of $2500.00 WAS NEVER increased during the whole transaction. After working out the contract with our driver, we had to adjust the deposit amount prior to shipping. Dennis was sent an UPDATED invoice stating that the $800 was charged as the deposit before the vehicle was transported. Also Dennis has knowledge of our procedure as he provided us with his credit card number to authorize the deposit amount when he signed our contract. In no way were we trying to appear as shady, as we highly respect our customer's opinions and value their business. As you can see, the customer was happy overall with our efficient service. Bottomline, the customer provided us a signed contract for the total amount of $2500 which is the total we transported for and also states, that the dispatch deposit amount can change and the customer will be updated. We apologize for any misunderstanding or inconvenience this MINOR change has caused and our happy to hear that our service was excellent. We sincerely hope that Dennis is happy with his overall transport.