Company Response Review Report Review
New Way??? ..... NO WAY !!!!!!!!

cc Submitted this review about New Way Moving Services
Review made Live: 5/1/2014 1:52:00 PM
New Way???…NO WAY !!!!!!!
I made a big mistake. I trusted this company to get my car moved. They took my deposit, never performed any service (except lip service), and now won’t give the deposit back. Thieves. Do not use NO WAY.
This company misleads its customers into believing their car will be transported at the quote they give, asks for a deposit on your credit card, never provides the service, instead tries to squeeze more money from the customer, and refuses to return the deposit. This company is not to be trusted, no matter what they tell you or what self-serving reviews they have out there.
After I gave them my credit card for a deposit, I got an email asking me to sign a contract that gave away any rights you have. “The customer agree that he will pay the broker fee to New way moving services and will NOT seek to charge back a credit card or dispute any charge once processing had began on his order.” I did not sign that contract. I thought that it would have given my consent for No Way to keep my deposit without performing any service. Guess what? They kept my deposit anyway. Even with filing a dispute, I could not get my deposit back. My credit card company couldn’t stop them even though they considered New Way as “underhanded,” and not to be trusted.
How I wish I had read reviews and complaints concerning this company before all of this occurred. I could and should have read the many very negative reviews and complaints lodged against this company from former customers that had identical experiences with this company as I had. Like most people who do not use this kind of a service very often, if ever, I too was not prepared to beware of dealing with an underhanded company like this. Others will likely become their victims just like me.
I now know that to be accredited by Better Business Bureau of Miami, Florida a company needs to apply and BBB needs to determine if a company meets their accreditation standards: Build Trust, Advertise Honestly, Tell the Truth, Be Transparent, Honor Promises, Be Responsive, Safeguard Privacy, Embody Integrity. New Way is not accredited by BBB.
I found that BBB grades a company across these factors: Complaint History, Type of Business, Time in Business, Business Background, Failure to Honor Commitments to BBB, Licensing and Government Actions, and Advertising Issues. On a scale of A+ to F, has now downgraded New Way again and now BBB gives this company a grade of D. You can guess what I would give them.
My advice: Do not use this company. There are other companies that will not take a deposit until they find a driver and you agree to the price.

Somehow New Way should be stopped from using these deceptive practices to trick people who just want to get their car transported at the price to which they agreed, so that there won’t be more victims like me for New Way.
Shipment Details
Origin State:
Illinois
Pickup:
Never
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
p715041
Quote or Order Cost:
$875

Company Response
Rachel from New Way Moving Services Submitted this response.
Response Date: 5/6/2014 3:06:00 PM
It is very sad that the customer had forgot to mention few very important details in his review: 1. he had contacted his credit card company to dispute the charge and they have close the case in our favor. 2. He had contacted the BBB but they had close the case as resolved, as we had proof them that we had put all effort to resolve the case with the customer. 3. We had a carrier for the customer to transport his vehicle but he had denied all the carriers that we had offered him. We operate legit, the customer (like all others) had received a written contract which he signed and agreed to. Will be more then happy to provide a copy of the sign contract and a script of the recorded calls with the customer to proof that no scam was done and the customer just didn't read his contract before he signed it.