We apologize for the inconvenience caused to the customer from a lack of understanding the signed agreement and his given authority to carrying out his transportation request at the time matter. Here are the facts as agreed and signed with the customer: 1. The customer hired our services as a broker to assign him a carrier to pick-up and transport his vehicle, accepting and agreeing to all of our terms and conditions attached to the order. 2. By law, (same as any other active brokers in this industry) the rate was estimated based on information that the customer provided us and is based on what the transportation market demands for the vehicle(s) to be transported at a given time. The remaining balance was supposed to be paid as COD and is merely an estimate. Our agreement states that plain and simple. 3. Any cost that is different from the estimated rate, the customer is actually needed to pay directly to the independent driver. That means we do not get any penny or benefit from it. 4. At the time of booking, the customer was aware and as implied by virtue of his signed agreement, that we are brokers and our job is to find him a driver based on the market conditions and the driver’s availability at the time requested. 5. The Customer agreed and accepted all of the terms and conditions contained in this agreement and confirmed this Order by signing the agreement, therefore no FRAUD was done here what so ever. The customer tried to dispute the charge on his credit card but they ruled the case in our favor, therefore he decided to go on this web site and write a false information. We still wish him and his family all the best and good luck at their new journey.