Empty Promises. Refund Hassles. Better off disputing on CC.
Charity
Submitted this review about
New Way Moving Services
Review made Live: 11/4/2011 4:18:00 PM
IF IT DOESN'T HAVE ALL 5 STARS DON'T DO IT!!!!!! 4 Just means that they pay others to give reviews to raise score.
Run A Way!!!!! Have been dealing with this for a bit with a couple of companies. Got quote. FULLY DISCLOSED EVERYTHING! AGAIN GIVEN THE SAME SONG AND DANCE AS CAPITOL TRANSPORT AND LOGISTICS. Quote you one thing and on the last day of pick up says that will have someone else do it but you will have to pay an additional $200.00. Contract signed on the 5th. Gave a few extra days before to try to find driver so Technical Pick up date was Oct 11th but was available ANYTIME! Called and told them I HAD TO HAVE IT MOVED BY THE 31ST. DID NOT HAPPEN. Asked for immediate refund. Got run a round. I am in accounting so I know bs when I see it. Forced to go through Bank company which is a bit of a hassle but better than dealing with these yahoos. But on the flip side I will be recoveing the damages the delay in pick up caused as I will be filing a civil suit with the state of Flordia and conatcting the govenors office as well as the "Central Dispatch" and the US Dot. Will also be seeking a lien on their Bond and Business Lic which will cause their insurance to be cancelled until I am paid. That being said I would not have faith that in the event your vehicle is damaged that your damages will be covered (not that I believe for one minute that you would be seeing any of that money anyway... more than likely end up in their pockets.)
Pay Special Attention to the dates the emails were returned. NEVER IN A TIMELY FASHION!
*************************See Emails Below and Decide for yourself*********************
Good luck we will deal with the cc company
- - - Original Message - - -
From: Charity Childress
To: rachel ; Mary ; info
Sent: Friday, November 04, 2011 1:03 PM
Subject: RE: CANCEL Your Auto Transport Order for Service #599280
Rachel,
By the way, despite your attempted scare tactic of saying that it takes 30 days to dispute a credit card charge, I happen to know otherwise. Remember my profession. You have given me all of the evidence I need to get an immediate refund, that CANNOT BE OVER TURNED, but was hoping not to have to go that route and have you make right the wrong and possibly save me some hassle as you have already been the source of a great deal of it. But keep in mind, by my being forced to go about things that way, you do not get your precious release, which as my interactions with you continue may become more and more valuable. Manager now please. Last request.
Charity Childress
********************** Never Did Get Manager Contact Info*************
Pay attention to the fact that you are left with NO OPTIONS ONCE YOU SIGN THIS!!!!
Good Bye Rights!!!!!
**********************Copy of Release they expect to be signed**********************
RELEASE AND SETTLEMENT OF CLAIM
Job#: Date:
Customer Name:
Upon receipt by the undersigned a refund for deposit of $ 150.00 the undersigned hereby and completely releases and further discharges against New way moving services Inc.
Its past, present or future officers, directors, stockholders, agents and employees from any and all past, present, future claim, demands, obligations, actions rights, damage costs, expenses, and compensation of any nature whatsoever, whether based on tort, contract or other theory of recovery. Which undersigned or anyone entitled to any recovery, required on account of, or in any way going out of , the contracts for services rendered and entered into between parties named here within.
Furthermore, all events and actions leading up to this agreement, including the terms and conditions of this agreement are to remain confidential and no further claims, complaints, statements or other action may be taken or reported to any state , city, government, consumer group, public , media organization internet website or credit card agency.
The parties named below agree and acknowledge that the payment of the sum specified in the release to pay claims agreement is full and complete compromise of any and all matters involving services performed by New way moving services, Inc.
This release to pay claims agreement contains the entire agreement between the parties above mentioned with regard to any and all matters set forth therein and shall be binding. There are no other understandings or agreements, verbal or otherwise, in relation here to between the parties.
I the undersigned fully understand that if I choose to file a claim or any act in that nature against New way moving services Inc. It’s past, present or future officers, directors, stockholders, agents and employees, the refunded amount will be charged from my account
I the undersigned fully understand that this document becomes effective upon the affixing of my signature below.
Consideration: $150.00 refund.
Name: ____________________________________________
Address: ____________________________________________________________________
Signature: ________________________ Date: ___________________
*Life isn't about waiting for the storm to pass, it's about learning to dance in the rain...
From: Charity Childress
Sent: Friday, November 04, 2011 12:43 PM
To: 'rachel'
Subject: RE: CANCEL Your Auto Transport Order for Service #599280
Not acceptable. Manager contact info please. I am asking nicely. Please comply. Really like Mary and would love to use her again, but the hassle I am getting from you is not making me real comfortable with the thought of doing so. Real quick to take my money, but now that you have failed to supply service promised real hesitant to make the situation right. Feels a bit shady to me.
Charity Childress
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From: rachel [mailto:rachel@newwaymovingservices.com]
Sent: Friday, November 04, 2011 12:38 PM
To: Charity Childress
Subject: Re: CANCEL Your Auto Transport Order for Service #599280
As advised previously there are 2 options:
1. you can send me back the signed form and we will contact you monday with the check information.
2. you can contact your credit card to dispute the charge and we will deal with them directly, keep in mind that its can take up to 30 days when you dispute the charge.
Thank you
- - - Original Message - - -
From: Charity Childress
To: rachel ; rachel@newwaymovingservices.com ; Mary
Sent: Friday, November 04, 2011 12:33 PM
Subject: RE: CANCEL Your Auto Transport Order for Service #599280
Rachel,
I understand that Saturday is not a business day, however per your email below; a business day is not the time period given. It was stated as “72 hours”. That does not imply 72 business hours. If that was the case we would be looking at a lot longer time period. Not asking for the world. Just my money back in a timely fashion. If it was your money and you were having to spend additional funds to move a vehicle to a temporary location that should have already been moved to its permanent location, you might want the same consideration.
Please send me contact information for you manager immediately.
I have given you options and you have not been accommodating in the slightest. Not the way one should treat someone who they hope to retain the business of…
However, if it make sit easier for you, I do have the ability to process your check by phone… Simply send me the account and routing number with a check number. That would make everyone happy.
Charity Childress
*Life isn't about waiting for the storm to pass, it's about learning to dance in the rain...
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From: rachel [mailto:rachel@newwaymovingservices.com]
Sent: Friday, November 04, 2011 12:25 PM
To: Charity Childress
Subject: Re: CANCEL Your Auto Transport Order for Service #599280
MaM
Tomorrow is not consider as business days.
We will drop it in the mail by Monday as long as we will recieve the form back from you Today.
Keep in mind that even if we process it back to your credit card it usualy take up to 7 business days to post to your credit card.
You can contact your credit card and varify that.
Rachel
- - - Original Message - - -
From: Charity Childress
To: info ; Mary ; rachel@newwaymovingservices.com
Sent: Friday, November 04, 2011 12:21 PM
Subject: RE: CANCEL Your Auto Transport Order for Service #599280
Rachel,
But your deposits are not? What kind of accountant can take money one way but not refund it the same? I happen to know that it is possible and not that difficult to process. In case you have not noticed, I am in the industry. 72 hours is unacceptable. If you insist on my refund being done via check, then I expect it post marked NO LATER THAN TOMORROW. You have already been given nearly 48 hours notice cancellation as it sits now.
Charity Childress
*Life isn't about waiting for the storm to pass, it's about learning to dance in the rain...
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From: info [mailto:info@newwaymovingservices.com]
Sent: Friday, November 04, 2011 12:15 PM
To: Charity Childress
Subject: Re: CANCEL Your Auto Transport Order for Service #599280
Dear Charity
This is the company policy for refunds, and its being processed by checks for accounting purposes.
The check will be mailed out within 72 hours after receiving the signed form.
Thank you
Rachel
- - - Original Message - - -
From: Charity Childress
To: info ; rachel@newwaymovingservices.com ; Mary
Sent: Friday, November 04, 2011 12:10 PM
Subject: RE: CANCEL Your Auto Transport Order for Service #599280
I find it VERY unsettling that you except me to accept my refund via check as your deposit was taken immediately via my bank account despite no work done on your end. I believe I am entitled to the same liberties, and fully expect your accommodation as your inabilities have cost me a great deal more that then $150.00 that you are attempting to buy my rights for. As long as I receive your full cooperation regarding my refund, I will release my rights. However, if you do not comply with my requests you may be held liable for the further damages.
I expect an immediate response as I have given you the same consideration. I will need an answer by 3 pm eastern time TODAY. The delays in your responses are not acceptable. You have been given very specific timelines and not met one yet. If you hope to regain my business in the spring when I plan on attempting to move not only this vehicle but another, I would think you might want to make some display of punctuality. Thank you in advance for your cooperation. Have a lovely weekend!
Charity Childress
*Life isn't about waiting for the storm to pass, it's about learning to dance in the rain...
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From: info [mailto:info@newwaymovingservices.com]
Sent: Friday, November 04, 2011 11:46 AM
To: Charity Childress
Subject: Re: CANCEL Your Auto Transport Order for Service #599280
Dear Charity Childress
Please find the attached release form
Please fill up the information sign it and email or fax it back to us.
Please note that all refunds are processed by checks only make sure to indicate your correct mailing address.
Feel free to email me with any questions at rachel@newwaymovingservices.com
Sincerely
Rachel levy
- - - Original Message - - -
From: Charity Childress
To: Mary
Sent: Wednesday, November 02, 2011 1:29 PM
Subject: CANCEL Your Auto Transport Order for Service #599280
Cancel this order as you have failed to supply pick up as needed. Please issue full refund immediately. We have been forced to move the truck to a new temporary location until pick up in spring due to inability to meet deadline and now weather conditions that will now limit you ability to locate a driver at all. Please contact me before the end of business tomorrow to inform as to when to expect my refund to be applied to my account.
*Life isn't about waiting for the storm to pass, it's about learning to dance in the rain...
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From: Charity Childress
Sent: Wednesday, October 26, 2011 3:01 PM
To: 'Mary'
Subject: RE: Your Auto Transport Order for Service #599280
Well over date… need truck moved asap at price quoted… Need update before end of day tomorrow. Thank you!
Charity Childress
****Never did get call in time period given AND had left MANY MESSAGES (as unless you are contacting sales, they will not pick up the phone(Should have known I was in trouble then)) and none of those returned either*****
*Life isn't about waiting for the storm to pass, it's about learning to dance in the rain...
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From: Mary [mailto:mary@newwaymovingservices.com]
Sent: Wednesday, October 05, 2011 12:06 PM
To: Charity Childress
Subject: Re: Your Auto Transport Order for Service #599280
Thats ok atleast i'll know its her when she calls. Thanks.
Mary
Moving Consultant
New Way Moving Services
Toll Free: 866-562-2051 EXT 107
South East Coast: 954-780-3765
North East Coast: 201-471-0711
Mid West: 330-247-0662
773-915-2350
West Coast: 323-206-3378
- - - Original Message - - -
From: Charity Childress
To: Mary
Sent: Wednesday, October 05, 2011 12:01 PM
Subject: RE: Your Auto Transport Order for Service #599280
Her name is EDITED FOR SAFTEY. She will be calling from a 919 number. She just changed it so I am not sure what it is.. Sorry and Thank you!
Charity Childress
*Life isn't about waiting for the storm to pass, it's about learning to dance in the rain...
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From: Mary [mailto:mary@newwaymovingservices.com]
Sent: Wednesday, October 05, 2011 11:58 AM
To: Charity Childress
Subject: Re: Your Auto Transport Order for Service #599280
What is her name and number so when I know when she calls? But I will try to get her a good deal since she is a refrence from you. Thank you for your business and your refrence. Me or my dispatch will be calling you sometime this week or the beginning of next week with driver information.
Thank you and you have a great day to
Mary
Moving Consultant
New Way Moving Services
Toll Free: 866-562-2051 EXT 107
South East Coast: 954-780-3765
North East Coast: 201-471-0711
Mid West: 330-247-0662
773-915-2350
West Coast: 323-206-3378
- - - Original Message - - -
From: Charity Childress
To: Mary
Sent: Wednesday, October 05, 2011 11:31 AM
Subject: RE: Your Auto Transport Order for Service #599280
I completely understand and appreciate your honesty! I have sent your information on to my son’s mother so that she can call you at your extension and attempt to schedule her car with you as well. Regardless of discount, I will just be happy if you can get it here for the rate you quoted me. Thank you and have a lovely day!
Charity Childress
*Life isn't about waiting for the storm to pass, it's about learning to dance in the rain...
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From: Mary [mailto:mary@newwaymovingservices.com]
Sent: Wednesday, October 05, 2011 11:26 AM
To: Charity Childress
Subject: Re: Your Auto Transport Order for Service #599280
Well for your car I don't want to bring the price down to low. I don't want you to have the same problem that you had with the other company. But I will try and see if I can get you a deal for both of the cars. What is the other car?
Mary
Moving Consultant
New Way Moving Services
Toll Free: 866-562-2051 EXT 107
South East Coast: 954-780-3765
North East Coast: 201-471-0711
Mid West: 330-247-0662
773-915-2350
West Coast: 323-206-3378
- - - Original Message - - -
From: Charity Childress
To: New Way Moving Services
Sent: Wednesday, October 05, 2011 11:15 AM
Subject: RE: Your Auto Transport Order for Service #599280
My son’s mother is going to be needing her car moved here as well… before I sign this should I see if we can get a multi car discount on this?
Charity Childress
