After doing my homework on auto transport companies and the industry as a whole....I thought I had found the company we were going to ship with. They were affordable, said all of the right things and were EAGER to get my order started. I decided to not let them rush into setting everything up and decided to check this site out before moving forward and I am so glad that I did. The company I had been speaking with had an F with the BBB and horrific reviews on this site.
While reading those reviews I found a review that someone had left about NTS. They went on and on about how smooth the process was with them and how there was no pressure while speaking with them. I decided to call and immediately got the same impression. Jeff was very laid back and easy to work with. I asked him if there was anything else I should know or that he might like to tell me about the company and he simply said "take a look at our reviews on transportreviews.com and that'll do the talking for me". Cut and dryt. After asking Jeff if he could match the quote I had been given...he quickly told me that he would have to check into the route and determine what that route was going for with drivers and said he would give me an honest analysis of what he thought drivers were taking(since NTS is a broker). I automatically figured he would call me back and with a sales pitch and say drivers werent taking that amount but that they would take $_______(a higher figure). Instead, he called and said he had not only found a driver that would take the offer but that he could pick it up that day.
From that point on.....everything was effortless. The driver said he could pick up after 3:00, he arrived at 3:15. I was told it would take 7-10 days for delivery...the vehicle arrived in 4. I can not stress enough how pleased I am with this company and their service. I would highly recommend this company to anyone else looking for an honest and worry free experience and will definitely use them again in the future.
"We will do anything to make sure that it is a pleasant experience" is their slogan on their website and I believe they mean it.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
Ohio
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
118786
Quote or Order Cost:
$750
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