Company Response Review Report Review
LEFT IN LIMBO

John Submitted this review about Nationwide Relocation Services
Review made Live: 3/30/2011 1:17:00 PM
Just as the title says. My wife are sitting here in our packed town house waiting and waiting. ^ 6 weeks ago I made arrangemnets with Nationwide Relocators to move our house hold items on the 28th or the 29th. I kept in constant contact with Seth our point of contact. Everytime we talked he said, "Everything was all set." He stated I would get a call a week before the move to giving me a date and time of pick up. One week before the move I didn't get a call I gave them until Wednesday and I called Seth. He said he would get right on it and I would get a call Thursday. I did get a call from some guy confirming my packing list. I asked him are you confriming my pick up date and time as well? he said I would get a call Friday or Saturday. So two days before I am to move I have no idea which day the movers are coming. The 28th comes and goes, I start to worry and I start to make phone calls. I finally got ahold of dispatch and they said they are having an issue with a courier and they would work it out and call me. The 29th comes and goes I call them again, still no cuorier. It is 1 day after the move and we are still in the townhouse. My landlord gave me two days(which I am paying for) I had a job interview that I will miss because we are still here in limbo. We talked to a manager finally and they simply said, "We do not have a courier for you." Yes Nationwide was the cheapest but I will never use them again. I will tell every one I know not to use them. They cost us hundreds of dollars and a job. We did our part by paying them $899 up front to garentee the move. I can not imagine what we are going to go through to get that money back......
Shipment Details
Origin State:
Kansas
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6534405-01-R1
Quote or Order Cost:
$2059

Company Response
Keisha young from Nationwide Relocation Services Submitted this response.
Response Date: 9/14/2011 12:28:00 PM
Dear John, We apologize for not pulling through for you and completing your move. Our company had every intention on servicing your move and worked diligently to arrange your moving venture. We understand and are deeply sorry for the inconveniences on you and your wife. Our records show that your move was canceled but if there is anything we can do to further assist you over this issue, please contact us at 855-820-6917. Our team is at your disposal. Sincerely, The Assistant of the President of Nationwide Relocation Services