Company Response Review Report Review
Nationwide relocation service - RIpp off - Worst experience ever Do NOT USE

Barbara Submitted this review about Nationwide Relocation Services
Review made Live: 6/5/2010 12:11:00 PM
I was scheduled to move my stuff from apartment in Saint Louis, MO to Baltimore MD. I have paid $549 in advance to NAtionwide relocation services. After that nothing went smooth.
1. Pick up was late three days (I was charged extra fee from my landlord for extra days)

2. Pick up was not complete (I was not present in the apartment at the time of delivery because I have moved earlier to Baltirmoe): Complete kitchen utensilies box for complete kitchen was not picked up, as well as my plants, and piece of art

3. Delivery was late. Two days prior delivery I was contacted by some other company, Able movers that is hired by NAtion wide to prepare payment for $1250. The woman said I need to have cashier check or cash. Somehow I did not understand her well and I thought personal check, or credit card would be OK.

4. Delivery finally arrived. Very rude driver declined to accept my credit card or check. OK. I have addmited I have made mistake by not understanding that I need either cash or cashier check and asked what can be done to make things working OK. After negotiation driver promissed he would go in the morning to deliver arround Baltimore and show up at my home at 5PM. I have then promissed the first thing in the morning to go to bank to get check and was very happy with the deal. I also was aware that I will be charged overnight punishment fee. What happened next? Very first thing in the morning I have tried at least 20 times to reach the Able movers company to ask how much would be the overnight fee so I can prepare sufficient amount of cash but constantly the automated system was telling me that answer machine is off. This was at 9AM. Then I went to the bank, picked up cash came back very happy home, just to find e mail at 9:30AM from NAtionwide in the inbox telling me the following: after we have tried to contact you multiple times over the phone and could not reach you this e mail is to inform you that your stuff i being placed on storage in Washington DC. I was devastated and spent the whole day on the phone trying to find how much they will charge for storage fee. When I finally get hold of the Able movers company I got very 6/04devastating news. Not devastating was that the fee for storage will be about $300 but the fact THAT SHE TOLD ME THAT MY STUFF IS NOW INDEFINITELY ON STORAGE AND THAT IT IS UP TO ME WHEN I WILL GO THERE AND PICK IT UP.
She also told me that I have signed paperwork predicting this kind of scenario, which I did not. I have reviewed one more time all the paperwork I have signed and there is nothing like that predicted nor mentioned in the agreement. In contrary, in the provided booklet I have found the following: " If the proper payment method is not presented at the time of delivery driver has rigt to deny delivery and put the load on the storage. Customer is then responsible for storage fee. However, after payment is submited in full they should redeliver to customers home."

I feel cheated, not treated with honest, I feel that this company is doing unfair and immoral practice toward customers, and I think it should be reported to the customer protection bureau. I think I do have right for redelivery, I think I do have right for compensation for items that were left behind in my apartment (It does not matter that I was not present at the time of pick up. I have made agreement with NAtionwie about this, and gave written permission to mu landlord to give the keyes to very rude drivers, and that they are rude I was informed by my landlord). Also, I give my word that Nationwide did not try to contact me arround 9AM on 06/04/10. I do not have any trace in my ID caller, neither there is a voice mail, also this can be proven by phone company. Also, I have in my load books from my graduate work, as well as paintings in oil that I have produced myself. Those things do not have price and can not be paid by any money.

Today is 06/05 weekend. I am waiting for my lawyer to call me on Mo and we will take steps from then on. I am also ready to submit my statement to CNN as well as to Baltimore Sun to tell other people about my bad experience, because I think such unfair conduction of business should have the end. And I am conctacting all this institutions because I know all I said or wrote here is ABSOLUTE true.

We all can make mistakes, but to be punished so severely and not to try to redo the delivery is to much. People make mistakes. I did make one, but even with this I should not go through all of this. I am completely emotinally drained out after being laid off last month, and big car accident last week. I really do not need all of this. My only hope now is that the lawyer will be able to help me.

I will post follow up here on development of this story.
Shipment Details
Origin State:
Missouri
Pickup:
Late
Destination State:
Maryland
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1400
Quote or Order Cost:
$2000

Company Response
Keisha young from Nationwide Relocation Services Submitted this response.
Response Date: 9/20/2011 4:43:00 PM
Dear Barbara, Our company apologizes again for the inconveniences caused to your moving endeavor. We are revisiting your review today, 9/20/2011 to check on the results of your move. Please contact us at 855-820-6917 so we can work with you to resolve this issue if you are not completely satisfied with Nationwide Relocation Services. We appreciate your patronage and your feedback. Our team looks forward to further communicating with you. Sincerely, The Assistant of the President of Nationwide Relocation Services