I am very angry and want Nationwide Relocation Services to pay for all the grief they have caused me. Here is my story. I hired Nationwide on May 2nd, 2008. They were to move my packed belongings from Detroit Lakes, MN to Denton, Tx on July 6 or 7th. They wanted a $743.48 deposit. I paid via credit card.
I made arrangements to fly back to MN to meet the truck and pack boxes. I talked to them on July 1st - they said everything was a go. I talked to them on July 5th and gave them a box total and verified that the truck was still coming either Sunday or Monday. They assured me it would be there. On Monday July 7th, I started making phone calls - they had never called to confirm a pickup time. Nobody called me back until July 8. They told me they didn’t have a carrier for me. I told them they were in breach of contract – they agreed and offered me my money back and a $100.00 for the inconvenience. I told them I didn’t want my money back or their lousy $100.00. I wanted a truck and did not have time to look for another mover. (I should have ran with it) I also informed them that there was someone moving into the apartment on July 15th - I had to have my things out of there.
On July 9th I had to fly back to TX, they assured me that a truck would be there in a few days - still no truck! When I got home (to an empty apartment), they informed me that they had NEVER had a truck for me. I told them that they had had adequate time to find a truck. I had to have my stuff out of there. I lost my damage deposit because I wasn't out of the apartment on time. Fortunately for me the landlord let me use the garage and did not force me to put my things in storage. I had to hire people to move my belongings to the garage. And my things are still in the garage! I had to hire someone to clean the apartment, as it was full of my things when I had to leave for TX.
After many, many phone calls on July 15th I told them that they were never going to get me a truck and I wanted my deposit back. They told me it would be applied to my credit card by Friday the 18th of July. It's not there and I called my credit card company today to dispute the charges. I am now waiting for a response and since then have hired Atlas Van Lines to move my things. I hope this company works out. I believe as a group we can force them to pay for what they have done to us. National TV, Attorney General’s office or any other avenue we can use! Anyone who has a complaint about this company should also go to nrsripoff.ning.com. If we get enough people together maybe we can stop them from stealing from the public. They deserve it!
Shipment Details
Origin State:
Minnesota
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2843137-01
Quote or Order Cost:
$1991
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