These people subcontracted my move to Relo Van lines which I never heard before.First of all these people are not at all professional.Least professional people I ever seen in my life.They picked up my stuff late on Thursday July 26th,2012 and my estimated delivery date was between July 28th,2012 and August 8th 2012.I got a call from Relo Van lines driver on 8/6/2012 around mid night telling me that he will be delivering it on 8/7/12 and when he arrived on 8/7/12 it was not my package.It was someone else stuff.I wasted all my time and skipped meetings to see he has got some others stuff.He was not able to track where my package was and he started panicking and started telling me that my package will be delivered on 8/8/12.I called and informed this to Nationwide and they confirmed to me telling that my stuff will be delivered on 8/8/12.I received a call from Nationwide customer service representative Michelle on 8/8/12 evening asking me how did my delivery go.I told her ,no one delivery anything.I am still waiting at the mercy of Nationwide Customer service to track my stuff/package.No one is able to give me an update.I called the driver ( Relo van lines) many times and they are not picking up my call.Nationwide on the other hand is just telling me they understand my frustration but cant do anything.So what am I supposed to do?? Nationwide is the one who subcontracted it,I have nothing to do with subcontractor.So its nationwide responsibility to give me an update or track the Relo van lines (who never ever picks up the call) down.I heard that there is a new law from government that we can file complaint at https://www.protectyourmove.gov/ ,if they don't deliver the stuff between the range of EDT.I think that's the only option left now.Please don't do your move with any of these guys.You will be another victim like me.
Shipment Details
Origin State:
Minnesota
Pickup:
Late
Destination State:
Indiana
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
9423588-01
Quote or Order Cost:
$1970
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