Company Response Review Report Review
Horrible communication

Jessica Alaimo Submitted this review about Nationwide Relocation Services
Review made Live: 7/10/2012 9:42:00 PM
This company was great about returning my calls until I cut them a check, then they fell off the face of the earth.

Never go with them. They will encourage you to get into a situation where they will leave you in a bind, then make it so you can't get out of it.

I was given a two day window for my move and was told I would be contacted prior to this to schedule a pickup. The original representative I dealt with was Pamela, who was nice and helpful but then left the company. I was then handed off to a representative named Michael who was rude, disrespectful and couldn't answer my questions.

On the first day of the window I still haven't gotten a call for pickup. I call and talk to someone in customer service named Nicole, who claims to be helping. She was nice and respectful. She said my first truck bailed and they are working on lining something else up, but at this point they are not sure if they will honor their contract or not. I ask if I can just have a refund so I can line someone else up, she says there are only two people in the office who can do this. She says she keeps walking over to their desks and they are not there, but later tells me that they've been on the phone all day.

By 4 p.m. I'm getting extremely nervous because I need to vacate my apartment the next day. They claim that they can wait until midnight on the day I have to vacate my apartment to tell me if they will honor the contract or not. I understand, we're in the middle of a heat wave and there was a nasty storm last week, I can line someone else up if you can't do it but I just need to know, they refuse to tell me.

I go up to the customer service supervisor, Araminta, who also won't answer my questions. I go to her supervisor, Sharon, who doesn't return my call, then I go to the president's office, where the person who answers the phone promises to help me but gives me the same answer, she doesn't know if I have a mover, and I'll have to wait until midnight until I know if I'll have one.

I got a call from another guy whose name I've forgotten, who says they're really busy but I've offered to release them from their contract but they won't. Now if they release me my opportunity to find another mover might be gone, and they refuse to compensate me for the losses I will incur because of this.

They made it clear that I had no recourse, but fortunately if they really are unable to deliver on their services I've been trained in search engine optimization so I'm going to make sure anyone who googles the company, or searches them on Facebook or Twitter, knows how irresponsible they are.
Shipment Details
Origin State:
Ohio
Pickup:
Not Provided
Destination State:
New York
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
9398233
Quote or Order Cost:
$1971

Company Response
Keisha young from Nationwide Relocation Services Submitted this response.
Response Date: 2/19/2013 12:29:00 PM
We have located and reviewed your account and we noticed unfortunately that we weren’t able to execute your relocation. We do appreciate your business and we regret that we were not able to render services within your requested moving dates and to hear of your displeasure in the interaction between you and our company. The nature of the moving industry is one that is vulnerable to delay occurrences. Our contracts are drafted with this in mind as stated in the Terms & Conditions included in the documentation you received during your booking process. All dates are estimates and not guaranteed, however, every effort is made in performing our customers' moves within the estimated moving dates as contracted and we try to accommodate our customers despite circumstances that occur beyond our control but unfortunately at times our efforts prove futile. Due to our incapability to render services within a mutually reasonable time frame, your account reflects that your order was canceled at your request of service dismissal on 7/11/2012 and a full refund of your deposit was issued to the credit card on file on 7/26/2012. We most certainly value your business and our office apologizes for the unsuccessful efforts in providing services for your recent relocation and the inconveniences it may have caused. We will keep a record of your posting as we value your shared feedback and it will definitely assist in our current efforts of improvement to our company entirely. We do hope you will allow us the opportunity to change your mind if the opportunity ever presents itself in the future. If you wish, you are able to contact our office regarding this response at your earliest convenience. Sincerely, Nationwide Relocation Services.