Company Response Review Report Review
CHOOSE MOTOR MOVERS!! - Client Order ID # 1020380

Xuan Pham Submitted this review about Motor Movers Auto Transport
Review made Live: 8/29/2013 2:17:00 AM
I shipped my car from Boston, Massachusetts to San Diego, California. I do not know if it gets any farther than that. I also started my researching process only 15 days before I needed my car (obviously naive to the fact that it could take up to a month or more). As I frantically signed up for mass amounts of quotes and read through reviews of the companies who offered the best ones, I began to panic.

Therefore I, more than anyone, had reservations about this whole process. I was expecting my car to come late, and would not have been surprised if it was damaged or if someone took my car and I never heard from the moving company again. I was sure I was going to be left in the dark with nothing but a nonrespondent driver to deal with. Or even worse, never have my car picked up after already paying the down payment. As you can see there are many horror stories on this site. I was prepared to arrive in San Diego with no car and no knowledge on when it would arrive. I even took all precautions so I would not get charged more at the time of delivery (paranoid).

I was wrong. Motor Movers and Michelle completely restored my confidence in the car shipping industry. DO NOT LOOK FURTHER. Not only will you not find a better rate, you will not find better service. My car was picked up within 3 days of my initial conversation with Michelle. Despite all of my redundant and I am sure annoying questions, Michelle made me feel comfortable and was willing to help. The driver asked for a price of $1300 (I could only pay 1200) and instead of raising my price or making me wait for a new driver, Michelle took money out of the down payment I owed her. She made my needs a top priority so I could keep my cost the same and allowed the driver to get his asking price (which means I did not have to wait for another driver to come in my area). My car was picked up within the hour and my card was not charged for the down payment until I met the driver, got his contact information and agreed on any existing damages of the car.

I did not feel insecure after he left. I arrived in San Diego a week later and my car came the next day. The same driver I had seen when I shipped my car delivered it to me, which gave me a lot of comfort. My car was in perfect condition. Gas was where I left it, mileage was the same, my belongings were all there. I wish I could have kept this concise but I have a lot of good things to say about this company. Because shipping companies act as the "middle man" in this process there is a lot of room for miscommunication and sometimes they cannot control everything that the drivers do/say/behave. Despite all of these factors I only saw positive reviews about Motor Movers and my experience reinforced that. I am more than happy with my experience and I will be sure to work with them again.

Just do it, it will be the best decision of your life. Save time, money and aggravation.

MOTOR MOVERS– Michelle Kieley @ 480-448.2024
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#1020380
Quote or Order Cost:
$1200

Company Response
Motor Movers Representative from Motor Movers Auto Transport Submitted this response.
Response Date: 8/29/2013 1:08:00 PM
***MICHELLE KIELEY*** 480-448-2024 michelle@motormoversautotransport.com Xuan, Thank you so much for the amazing review. I don't even know what to say. You were a pleasure to work with as well. I sure hope you enjoy Cali as much as I did when I lived there! It's an amazing state. Please forward my info to any friends or family who may need to transport. Take Care! Thanks again!! -Michelle