Company Response Review Report Review
Refund

Jeremy Submitted this review about Montway Auto Transport
Review made Live: 7/31/2024 5:02:00 PM
I was designated a carrier. I called the carrier and their phone number was disconnected and not in service. I then called the assigned driver. They did not answer nor return phone call. The same day two different people called my client at the pickup site and tried to schedule a time to pick up the vehicle even though they weren't authorized to do so. They were not listed as the carrier or driver.. Feels like a scam and they still took $249 to cancel even though things did not add up.. They said that was not a good enough reason. Seems to me that if somebody is trying to steal my vehicle and the supplied contact information is invalid that is a good enough reason to not only go with my gutt, But go with the facts and cancel my pickup carrier and driver.. I'm not a big complainer but this one is worthy of a complaint and just want to let future customers aware...
Shipment Details
Origin:
Miami , Florida 33193
Pickup:
Never
Destination:
San Diego , California 92028
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2346248
Quote or Order Cost:
$1639

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 8/5/2024 3:36:00 PM
Hello and thank you for your review. It appears our team has requested a full refund of the $249 fee that was charged. We apologize for these issues and we have taken steps to improve our process based on your feedback.