Thank you for your feedback. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day and may present shippers with a variety of options to move their vehicles. Due to the complexity of auto shipping, we are unfortunately unable to promise or guarantee any specific shipping dates for standard shipments and all issued dates are estimated and subject to change. We understand that open communication is invaluable in a situation such as this. We rely on our carriers to provide updated information and open communication with us and/or our customers. We appreciate your comments and will review the order to see where we can improve our services.