Company Response Review Report Review
From Hawaii to Maine

L Hayes Submitted this review about Montway Auto Transport
Review made Live: 7/11/2024 6:02:00 PM
The move of our car and truck from Hawaii to Maine went well, and the cost was much lower than any other companies I contacted. I did need to reach out a few times to get details, ie how and where to drop our vehicles off for the first leg, by ship, but every time I needed to my questions were answered quickly, thoroughly and politely. I was quoted 4-5 weeks and it took 5, since Montway doesn’t use their own drivers the vehicles had to wait in California for them to find a trucker for the cross country leg. I really appreciated that they had one offer to take the job but Montway declined as they didn’t like the carriers insurance coverage. The driver they did chose, J & M or something similar, sorry to the driver, I forgot, was great. He called when he got the cars, and then worked with us to make the drop off easy. If I ever need a car shipped again I would definitely use Montway.
Shipment Details
Origin:
Hilo, Hawaii
Pickup:
On Time
Destination:
Maine
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6900
Quote or Order Cost:
$6900

Car Condition
  • Vehicle was dirty
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 7/19/2024 6:51:00 PM
Thank you for choosing Montway Auto Transport to move your car and truck. We're glad you found our pricing competitive and that overall, the process went well. We apologize for any initial logistics challenges but are pleased our team could assist promptly. We appreciate your understanding regarding the wait for a suitable carrier and are delighted you had a positive experience with J & M. Should you require vehicle transport again, we're here to help.