Company Response Review Report Review
Auto Transport

Dennis Submitted this review about Montway Auto Transport
Review made Live: 5/29/2024 7:04:00 PM
Transport to FL from MI went very well. However, transport from FL to MI did not go well. Even though vehicle was picked up on time, it was only transported to Atlanta, where it sat in some lot for 8 days. Finally picked up by a driver who only spoke Spanish, and had a hard time communicating with him. Car finally arrived in MI 11 days after it was picked up and arrived at my address at 9:00 p.m. Driver almost drove car off ramps unloading it; stopped just in time. I would use Montway again, but would hope for better results.
Shipment Details
Origin:
Spring Hill, Florida 34607
Pickup:
On Time
Destination:
Washington, Michigan 48094
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0
Quote or Order Cost:
$1350

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 6/17/2024 9:03:00 PM
Hello Dennis, I sincerely apologize for the issues that you experienced. We hold every motor carrier we work with to the highest standards. They must pass a 20+ point inspection process to work with us and we continually monitor to ensure compliance. I'm sorry to hear that the carrier has not met these expectations - your comments have been noted and the concerns will be addressed internally.