Company Response Review Report Review
Hostage and Damaged

Yuliya Jaffe Submitted this review about Montway Auto Transport
Review made Live: 4/25/2024 4:58:00 PM
Our vehicle was damaged in transport through a transport company chosen by Montway, and is being held hostage in various storage yards in LA area with GPS disabled. Montway worked hand in hand with Pacific Auto Transport Inc in vetting, selecting, vouching and then insisting the carrier, not the consumer, had the right to write damages on the bill of lading at delivery, which itself was never given to us to mark damages.Go online and try to find a review of Pacific Transport Inc of Glendale California. None exists we found. There are a lot with similar names in other locations, but nothing with an exact match. So much for Montway's vetting. Montway's site, upon which we relied, is full of deceptive falsehoods such as its careful vetting of shipping carriers, its own insurance carrier information and having the consumer being presented with a bill of lading to mark damages for delivery.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2125604
Quote or Order Cost:
$1400

Car Condition
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 4/29/2024 4:40:00 PM
Thank you for taking the time to rate us. Based on the information provided, we are not able to locate your order. We would like to learn more about your experience so that we can resolve your concerns. Please email us more details at feedback@montway.com. We look forward to speaking with you soon.