Company Response Review Report Review
Unreliable and irresponsible

Emad T Submitted this review about Montway Auto Transport
Review made Live: 3/30/2024 3:39:00 PM
I booked two orders for my two different cars, one from Colorado to Nebraska and another from Ohio to Nebraska. They promised me that they should be picked up within 5 days, but the one from Colorado got picked up after 7 days!! And the one in Ohio wasn’t even assigned to a carrier yet, so I called them snd canceled the order. I had to pay 3 days storage fee because of the late pickup that I had another carrier go get it!! The interesting thing about all of this is, I called Montway every single day to follow up with the pickup date&time and told every single one that if the car doesn’t get picked up within five days then I will be charged for the late fee, and each one of them said don’t worry we’ll arrange the pick up and get a carrier, and some said we have the carrier but just give us a day to confirm…. And many more fake stories and lies!! Will not recommend Montway to anyone!! Remember, every time you call someone different answers the phone and tells you a fake story just to convince you to wait… So terrible, unfortunately!
Shipment Details
Origin:
New Philadelphia , Ohio
Pickup:
Never
Destination:
Nebraska
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2170616
Quote or Order Cost:
$0

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 4/2/2024 5:04:00 PM
Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our flex shipping options. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors. We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions. If you have any questions, please contact us at feedback@montway.com. We are happy to help in any way we can.