Company Response Review Report Review
Not Super Impressed

Spencer Submitted this review about Montway Auto Transport
Review made Live: 3/16/2024 6:25:00 PM
To so I was super impressed with the experience would be a lie. Where to begin… Well I had scheduled a pick up date, which was fine, however when the date arrived, is when the headache began. The driver had reached out saying they would be arriving 2 hours early from the initial pick-up time which I was luckily about to accommodate for. After those 2 hours and not seeing or hearing from anyone, I began to worry. The driver then showed up 2 hours after the INITIAL pick-up time. Now comes to the drop off. I let the driver know I would not be there to receive the car until that Monday (3 days after pick-up). I received a call a day and a half after pick-up saying the driver was 30 minutes away. Then got a call saying they had arrived and the car was delivered to its final destination WITH NOBODY THERE TO RECEIVE IT! Luckily the car DID arrive safely and with no damage. I am however very disappointed in the lack of communication from the driver and currier. I would be hesitant to recommend this service.
Shipment Details
Origin:
Arizona 85255
Pickup:
Late
Destination:
, Kansas 67205
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2126600
Quote or Order Cost:
$1260

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 3/18/2024 5:04:00 PM
Thank you for providing your feedback. We are sorry to learn of the inconvenience with the carrier. We agree that communication is essential to great service and it is a core value to which we hold every carrier. We will share this feedback with the carrier and work with them to improve services. I would like to learn more about this and help in any way I can. I invite you to contact us at feedback@montway.com with your shipment info as soon as possible.