Hello Michael. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced with the shipment of your motorcycle. Montway is an auto transport broker, and our services are to match your shipment with a licensed and insured motor carrier. Montway does not physically handle any vehicle at any time. Motorcycle logistics is an incredibly specialized field. For motorcycle transport, the motorcycle is picked up by a truck, then a custom crate is made for the motorcycle for transport, and once it arrives to the destination hub it is taken out of the crate and delivered. It is normal for a lift gate to be used to safely place the vehicle inside the truck. We have shared your concerns with the proper teams to address with the carrier. While the motorcycle is crated for most of the transport, unfortunately we cannot guarantee that the vehicle will be free from dust or dirt. Trucks sometimes have an open bottom which will allow dust particles to get inside the truck and settle on the motorcycle. They are not air tight thus allowing dust particles to seep inside or the interior lining material may even shed while the truck vibrates and bounces during the trip. If you have any additional comments or concerns, we invite you to email us at feedback@montway.com.