Company Response Review Report Review
Yukon SLT. -- Damaged

Faye Baker Submitted this review about Montway Auto Transport
Review made Live: 1/16/2024 9:28:00 PM
auto was picked up on time from Folsom CA then then driver went to San Diego then cross country to Miami. It was to be delivered in Central Florida, then a day late. Then the driver ripped a hole in the front tire while removing it from transport carriage. He demanded his cash??!! money or would load the auto back on and leave. We had to pay extra two days in car rental while we had the vehicle towed to buy new tire. why the hell does this company demand cash -- Reporting income to IRS???!Just a big question!!!!
Shipment Details
Origin State:
California
Pickup:
Early
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 1/17/2024 1:59:00 PM
Hello Faye. We are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway should be contacted immediately. We have informed our claims department of the situation. They will be reaching out to you as soon as possible with additional instructions. Please contact our claims department at claims@Montway.com if you have any questions.