Company Response Review Report Review
Terrible company avoid them. Do not make the same mistake I did

James Submitted this review about Montway Auto Transport
Review made Live: 10/23/2023 1:28:00 PM
I have a Subaru BRZ that sits low to the ground. I ordered a specific liftgated trailer. They assured me they could move it properly and safely. They sent the wrong trailer dragged it up a ramp when I told them not to they did not listen. I was not there. Had a family member send me a video after the fact they refused to give me a refund after they damaged my vehicle and did not listen to my specific instructions. They are a very unprofessional company. I would not recommend them to anyone avoid at all costs
Shipment Details
Origin State:
Iowa
Pickup:
Late
Destination State:
Oregon
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1984386
Quote or Order Cost:
$1950

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 10/23/2023 7:23:00 PM
Hello James. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced during your vehicle shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway should be contacted immediately. Our Claims team has been in contact with you and has emailed you details regarding your claim. If you have any additional comments or concerns, please email our Claims team at claims@montway.com.