Dear Laurie, I am sorry to hear about your negative experience. I apologize for any inconvenience caused as a result of late delivery and a lack of communication. Our goal is to make the car shipping process as smooth and stress-free as possible for our clients, and we are disappointed to have fallen short in your case. I understand the frustrations that come with delayed delivery and the difficulties in reaching a driver who is on the move. We strive for excellent communication with every carrier we contract with. Some instances may occur where communication is not as seamless as we would like it to be. I assure you that we take every complaint and feedback seriously, and I appreciate you bringing this to our attention. I would like to take this opportunity to make things right and to ensure that you receive a satisfactory outcome. Please reach out to us at your earliest convenience so that we may provide you with any and all updates on the status of your car. We remain committed to resolving this matter and earning your trust back. Sincerely, Richard K Montway Auto Transport