Company Response Review Report Review
Did not honor price and drove my car.

Matt Cohen Submitted this review about Montway Auto Transport
Review made Live: 12/12/2022 1:00:00 PM
I have shipped cars previously and never had an issue. First time using Montway. They quoted me a price for Albuquerque to New York and said they had a list of prescreened and approved carriers that they use. I accepted and set up a pickup date. A few days later I was contacted by an aggressive guy who told me that they had a carrier but they had to have $250.00 ADDITIONAL. I refused. Two days later I was contacted by a woman who apologized but said a different carrier had to have $200.00 ADDITIONAL. I realized they were not going to honor the quote they gave me and were going to RAISE THE PRICE no matter what I did so I negotiated $150.00 ADDITIONAL. I have a tracking device in my car that tells me where the car is and if it is being driven and how fast etc. I tracked the car to Philadelphia where it sat for several days. I contacted the carrier and their rep said that they were going to transfer the car to a smaller carrier and transport it. Instead, they DROVE MY CAR 87 miles at high speeds and with aggressive braking to its final destination in New York. Never again with Montway
Shipment Details
Origin State:
New Mexico
Pickup:
On Time
Destination State:
New York
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1555185
Quote or Order Cost:
$1389

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 12/12/2022 9:32:00 PM
Hello Matt, we are sorry to learn of the inconvenience with your shipment. As a broker, our services are to arrange the shipment of vehicles with a motor carrier. We use our vast network of resources to connect with a licensed and insured carrier. And go beyond our requirements with a sophisticated vetting process. We provide a quote, which is an estimate of the time and price to complete services. As part of our broker services, we provide shippers with options to get their vehicles moved as quickly as possible. In the event of any issues with the motor carrier, our in-house claims department is here to help. We also provide many guides and information to assist shippers at https://www.montway.com/. Our claims department can be reached at claims@montway.com with any questions you may have. Thank you. ^RK