Company Response Review Report Review
False advertising and terrible service

Chelsea Submitted this review about Montway Auto Transport
Review made Live: 12/9/2022 1:07:00 PM
Unexpected charges. Late pickup. Noncommunicative. Poor service. The agents and customer service were incredibly helpful and kind. However, they outsource their pickup/delivery and that's where there's mistakes. They promise door-to-door delivery, yet requested us to meet them across town at a Costco to drop off the car. You can pay extra to ensure they pick up on a certain day (within a timeframe), but don't worry... that won't happen. They will be late and not communicate (the next day when we were departing on a plane). After rescheduling pickup and verified service delivery, they under deliver by surprising you with an inconvenient drop-off location (so much for door-to-door) and an additional fee (wait what?!). You're told that the car can be shipped with cargo (as long as it does not go above the window line). But rest assured, you'll be told unexpectedly to pay a $150 cargo fee at transport. I would not recommend this transporting service. Even after having caring agents and confirmed alternative services (due to their error), they still inconvenienced the customer. Read more at: https://www.mymovingreviews.com/write-a-review/step-1
Shipment Details
Origin State:
Oregon
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1500
Quote or Order Cost:
$1500

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 12/13/2022 8:56:00 PM
Hello, I am sorry to learn of the inconvenience. As a broker, our services are to arrange shippers' vehicles for transport with a motor carrier. Auto-shipping is a lot different from other forms of logistics. Having its own set of unique procedures and requirements. Our terms and conditions are always available online at https://www.montway.com/terms-and-conditions. Door-to-door shipping is a service in which a motor carrier loads/unloads a vehicle as close to the designated locations as possible. It does not mean the shipment will be direct at door. An alternative meeting location may be required depending on access, physical, and legal restrictions in the area. Motor carriers are only licensed and insured to move vehicles. As a courtesy, we allow up to 100 lbs of items in the trunk of the shipped vehicle only. If the shipment does not match these requirements, there may be additional charges. Not everyone ships a car every day. It is always our goal to make the service as easy as possible. So we encourage all shippers to ask any questions they may have. I would be happy to help in any way I can and encourage you to contact us at feedback@montway.com. ^RK