Company Response Review Report Review
Absolutely Horrible

Jordan Submitted this review about Montway Auto Transport
Review made Live: 5/10/2022 9:22:00 PM
Montway Auto Transport is undoubtedly the worst business I have ever worked with. They are laughably unprofessional, grossly incompetent, and genuinely not concerned about their customers. On March 20th, I booked a shipment with Montway to transport my car from SoCal to Milwaukee. I chose their more expensive quote over their competitors because they advertised pickup in a five day window rather than seven, like most companies. As my first pickup day of April 15th approached I had heard nothing from the company, but assumed I would hear from them soon. I called Montway near the end of my pickup window and they just told me, "we are working on it." This answer continued for several days until they told me they could not ship my car for what we agreed upon and I had to pay an additional 10%. After several calls where they told me that it's not their fault they can't ship for the agreed upon price because gas is more expensive (the average gallon of gas had dropped 20c/gal during that time), I reluctantly agreed because I needed my car for work. Finally, they found a driver and my car was picked up on April 27th (the day after it was originally scheduled for delivery) and delivery would take place between the 29th-30th, however, that was not the case. My driver changed delivery from the 29th to the 30th, to May 6th and finally delivered my car on May 7th, 10 days after he picked it up, and 22 days after it was available. Finally, to top it off, my driver called 20 minutes before the delivery because he said that he couldn't delver to me and I had to drive to meet him and that there was no way he could have told me sooner because that's impossible to look up. Montway's sales team offers quotes that they can't back up with the knowledge that they have most people trapped because they can't afford a last minute listing with a different company, so they have to pay more. I would rather fly back to my car and drive across the country than ship with Montway again.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Wisconsin
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1378878
Quote or Order Cost:
$1495

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 5/11/2022 2:22:00 PM
Hello Jordan, I am sorry to learn of your dissatisfaction with the shipment. Montway is a broker that connects its customers with licensed and insured transporters. Transparency is important to us and we provide complete information on our website at all times. Our pricing and time estimates are based on thousands of similar shipments and real-time data. We do our best to take external factors such as weather, truck availability, and global events into account. But we may not always be able to account for everything. I will make sure this feedback is brought to the correct team for further audit. I would like to help in any way I can. Please email me at feedback@montway.com with your order info.