Company Response Review Report Review
Stay away from them

Mohammed Submitted this review about Montway Auto Transport
Review made Live: 8/8/2021 2:36:00 PM
There are the worst. They messed us my pick up time. They picked the car three times open while I paid for enclosed then they bring it back. Guess what? When I received the car all the lights were on, when I took it to the dealership they asked me if I towed it or transported it recently I said yes, so they told me they damaged one of the wires in the bottom of the car and I have to spend $600 to fix it. They told me I have to contact my insurance to fix it which is the easy way of course the easy way for them. My car is still new we barely use it as we work from home. I will not recommend them. Even a few of my friends were moving to Cali and asked me I said no way stay away.
Shipment Details
Origin:
Irvine, California 92602
Pickup:
Late
Destination:
Irvine, California 92602
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4513342
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 8/13/2021 2:49:00 PM
Hello, we're sorry to hear of the inconvenience. Auto transport is a complicated and robust field with many regulations. Issues can occur and in such cases, procedures must be followed. Our in-house claims team should have provided some options. As well as professional guidance. If you have any questions, please email our claims team at claims@montway.com.