Company Response Review Report Review
Claims

B Submitted this review about Montway Auto Transport
Review made Live: 6/4/2021 11:43:00 AM
In May 2021 my car was transported across country to Las Vegas. When my car arrived I quickly noticed it was damaged. The driver notified he doesn't remember hitting again. Instead of resolving the issue he told me he needed his payment. He then said if I don't tell Montway he will help me with damages. Damages were roughly $1700.00 he then offered to CashApp me $1000.00. Montway helped me out a lot. I'm a mental health counselor. If an already stressful field plus moving across country Karla made sure I get my claimed settled. I explained to her that my job requires me to travel to see my clients she understood completely. Karla and the Claims Department were very empathetic.My car damaged gave me real bad anxiety but they assured to me they will handle it! They fully covered my damages in a swift manner. Thank you guys so much!!"
Shipment Details
Origin State:
North Carolina
Pickup:
On Time
Destination State:
Nevada
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1042247
Quote or Order Cost:
$17000

Car Condition
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 6/23/2021 6:45:00 PM
Thank you for the review. Damage is never something anyone wants to occur in transport, but unfortunately, it does happen. We recommend all customers make sure to take pictures of their vehicle at pick up and delivery. And to make sure they review the inspection report. If there are any issues, it's important to notify us immediately so our expert claims team can help. We are extremely happy to hear that Karla was able to assist and will be sure to let her know about your feedback.