Hello, we're sorry to hear the experience did not meet your expectations. But we also believe there is a lot of misunderstanding within this review. First, let's get it out of the way that drivers do have heavy restrictions on when and where they can drive. You can review hours of service here: https://www.fmcsa.dot.gov/regulations/hours-service/summary-hours-service-regulations It is absolutely correct that you demanded the car to be delivered. Even going as far as threatening our company and the driver with chargebacks and negative reviews if we did not meet your demands. You were essentially trying to force the driver to break federal regulations. Obviously, we can't do this. When the driver's hours were back up, they attempted to deliver. But due to restrictions in your residential area, could not bring directly to your door. This was communicated to you and met with resistance. The driver will always try and get as close and legally as possible to the locations. The truck driver asked you to meet outside the residential area around 5-10 miles away. This is normal in auto transport and was explained to you. We also provided our terms and conditions which are also posted on our website at https://www.montway.com/terms-and-conditions. You refused to meet the driver and they made the decision to drive the vehicle into your residential area from their truck. The question comes up then does Montway allow carriers to drive customer vehicles? No, we don't allow this. However, motor carriers are able to operate vehicles within reason. And because they are their own entity, take full responsibility for the shipment while it is in their care. I would recommend reading FMCSA motor carrier regulations in full to fully understand policies and procedures. I provided the link to their website earlier in this reply. Auto logistics is a complex and heavily regulated industry. That is why we are here to assist. If you would like to discuss further, I encourage you to contact us at feedback@montway.com. -Rick