Company Response Review Report Review
DONT USE THEM!!!

Dionna Submitted this review about Montway Auto Transport
Review made Live: 3/17/2021 5:48:00 PM
I have 5 cars being shipped from CA to FL. During transport truck caught on fire 2 cars total loss and the other 3 are stuck on the trailer in TX where it happened. They were supposed to be delivered on 1/29/21 and they are still not here! Its been almost 7 weeks. Montway has been no help in trying to get my cars to me. They should have contacted another carrier to arrange it. I am without multiple cars and a work van which is costing me money every day its not here. Their website leads you to believe that your car will get to you and how high of a rating their carries are. This is not true I had to learn the hard way. Save your self and choose someone else trust me you will thank your self , wish I was warned
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
984867
Quote or Order Cost:
$7299

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 3/18/2021 2:21:00 PM
Hello Dionna, we're very sorry to hear of the issue with the transport. Transport damage is not common but it does happen. We can see that our claims team assisted you with proceeding with a claim for your vehicles and an insurance payment is pending. For the three remaining vehicles, we were last informed by you that you would be retrieving the vehicles yourself. We are sorry to learn that did not occur. If you're looking for our assistance in this matter, we'd be happy to help in any way we can. Please reach out to us at claims@montway.com for further assistance.