Company Response Review Report Review
They damaged my vehicle

Milou Submitted this review about Montway Auto Transport
Review made Live: 2/4/2021 8:12:00 AM
**Hire Montway at your own risk. My order number is #959843. Montway transported my vehicle from NJ to GA, they delivered the car with a hood full of rock chips which can cost up to $8k to fix. The driver didn't pick up nor deliver the car on time, but I overlooked that. The Monday night when he was supposed to do the delivery, I had to call him around 10 PM when I didn't hear from him, that's when he informed me he would deliver the car the next day, Tuesday. When he delivered the car I didn't see the damage at first, because, there was dirt all over the area hiding what's underneath. It wasn't until after I had the car washed I discovered the damages, which was four days later, the Saturday of the same week, because, I am very busy with work, I parked the car in the garage and didn't use it. Now, they are hiding behind the fine print on their web site telling me I should have transported the car in an enclosed container, and according to the disclaimer on their web site, they are not responsible for rock chips. They refuse to take responsibility for the damage. I am caught between Montway and HK Transport LLC, the company they hired to transport the vehicle. I am going to report this to the BBB, I am also a YouTuber, I will post a video of the damages the first week of February 2021, including pictures and email communications.
Shipment Details
Origin:
Piscataway, New Jersey 08854
Pickup:
Late
Destination:
Evans, Georgia 30809-8293
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
959843
Quote or Order Cost:
$749

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 2/5/2021 3:58:00 PM
Hello Milou, I'm sorry to hear of the reported issue. When transporting a vehicle on an open trailer, the vehicle is at risk of road hazards. This is an inherent risk of auto transport. As part of the auto transport process, neither the Broker nor Carrier are liable for cargo damage or loss caused by any acts or omissions that out of their control (https://www.montway.com/terms-and-conditions). It would be required that the shipper provide admissible evidence of driver negligence in such situations. Our claims team has contacted you with more information and has requested supporting documentation. Please email us at claims@montway.com for more information. Sincerely, Richard K Montway Auto Transport