Company Response Review Report Review
Good Trucker Bad Payment Setup

Jawad Submitted this review about Montway Auto Transport
Review made Live: 1/5/2021 5:53:00 PM
I used Montway recently to transport my trade-in vehicle from CO to WA and bring my new vehicle from WA to CO. I think they are middlemen and use other companies for actual transportation. The truck driver assigned to me was awesome. His name is Paul and he works for a different company. He was very professional and polite. He was on time and always kept me informed via phone and text. So my experience with the actual transportation was very very positive. Thanks, Paul! Now the experience with the folks providing quotes and setting up pyments was not that positive. They are polite but not very helpful. They charged my credit card for an initial payment of ~$1300 but then when it was time for the driver to deliver my car, they said I had to pay $1900 cash. Now, thats not an issue usually but due to banks being closed for the new year plus the Sunday, it became an issue. I did not know that I needed to pay in cash. They said I set it up that way - which I did not. Anyway I offered to wire transfer funds to their account or they could just charge my credit card as I thought they would but they insisted that I must pay cash. ATM cash limits are usually $500/day. So, I had to jump through some unnecessary hoops to pay the poor driver who did his job well. But the folks in the office while polite were totally unhelpful. If you use this company make sure you understand the payment methods, so if you need to withdraw cash from your bank, you can do that in time.
Shipment Details
Origin State:
Colorado
Pickup:
On Time
Destination State:
Washington
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
976707
Quote or Order Cost:
$3350

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 1/19/2021 4:40:00 PM
Hello Jawad, Thank you for the feedback. Glad to hear the driver did a great job. When booking with Montway, we offer two primary payment methods. Billing and Cash on Delivery (COD). You can learn more about them here... ( https://www.montway.com/help-center/cost-payment-cancellation-policy/how-do-i-pay-for-my-car-transport/) ). You can confirm your payment details in your order confirmation email. Our team is also available to help clarify payment information. I'll have our team review the documentation as we always want to be sure everything is as clear as possible. If you have any more comments, please contact us at feedback@montway.com. Sincerely, Richard Montway Auto Transport