Company Response Review Report Review
Transporting Pick Up

Wagoner Submitted this review about Montway Auto Transport
Review made Live: 12/28/2020 12:32:00 PM
They made everything very easy. However, the driver picked up my son's truck at the beginning of the week and said he would have it by Saturday. (from NC to CA) When we found out that our son had not received a call the night before like we were told, my husband called the trucking company. The driver did call us right back, but said he was just leaving NC, on the day he had told us he would have the truck in CA. Then later along on the route and again only after we called, we found out that the drivers truck was in the body shop ?!?!?!?! and they were not sure how long the delay would be. I realize things happen. However, there was no communication until after we called seeking it. Truck was delivered safe & sound... eventually.
Shipment Details
Origin State:
North Carolina
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
957900
Quote or Order Cost:
$1500

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 1/19/2021 7:17:00 PM
Thank you for the feedback. Communication is essential to our industry. I'm sorry to hear that the driver did not provide the communication necessary. I've forwarded this feedback to our compliance team for review. We'll be sure to speak with the carrier to address it accordingly. ? ?If you would like to submit additional feedback, please contact us at feedback@montway.com. ? ?Sincerely. ?Richard ?Montway Auto Transport