Company Response Review Report Review
Excellent company to work with

Colleen F. Submitted this review about Montway Auto Transport
Review made Live: 12/7/2020 1:52:00 PM
I was hesitant about using a broker due to some pretty bad reviews I read online. However, Montway had so many 5 star reviews on this site, Google reviews, and with the BBB. The fact that they actually have accreditation with the BBB, with an A+ rating, put me over the top to put my trust in them. Before booking with them, I did an online chat session and all my questions were answered and my concerns alleviated. Once I booked my transport, they had it scheduled within a day. The carrier did end up arriving to pick up a day late, but I was advised the actual pickup could take 1-5 days from booking, so I wasn't overly concerned. The initial pickup was to be on a Thursday with delivery the following Tuesday. The carrier picked up a day late, on a Friday, so I naturally expected the drop off to be a day later, the following Wednesday. Much to my surprise, they actually arrived a day earlier then the original drop off was supposed to be. So it was picked up on Friday in Evergreen, CO and delivered to South Elgin, IL the following Monday! Each time I reached out to Montway, they assured me everything was going to be okay. And it was!! I hope I am never in a situation again where I need a broken down vehicle transported, but if I am, I will look to Montway to make the arrangements for me. Or if I have to move and need a vehicle transport, I will use them. I spent too many hours online trying to find a carrier myself, or a reliable broker. So much time was wasted. Do yourself a favor, book with Montway for your auto transport needs.
Shipment Details
Origin:
Evergreeen, Colorado
Pickup:
Late
Destination:
Illinois
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
966782
Quote or Order Cost:
$899

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 12/11/2020 8:47:00 PM
Excellent! Thank you for the amazing review, Colleen. Auto transport is a niche industry, so we do our best to educate and be as informative as possible. Especially for first-time shippers. So we're happy to see that reflected. If you ever need to ship again, you know where to find us!