Company Response Review Report Review
Good Customer support, but pickup driver is not very communicative.

Padma Submitted this review about Montway Auto Transport
Review made Live: 10/18/2020 5:58:00 PM
Montway is quick to setup the transport and arrange the driver. The contract company is also quick enough to setup the pickup and assign the driver. The assigned river was communicative enough to give the updates, unless we call multiple times. He says he is coming in certain hours but ni communication at all until next day. The other thing I didn't like about the pickup is coming at 10 pm in the night and asking ups to meet us at some place like walmart, that too behind their buildings. Its not comfortable todo that at late nights. I don't mind with it during the daytime. Except this, dealing with Montway and the transport company is good and their service is good.
Shipment Details
Origin State:
Ohio
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
921213
Quote or Order Cost:
$1100

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 10/21/2020 3:54:00 PM
Thank you for the review, Padma. We'll be sure to convey the carrier communication issues with our compliance team. So they can address this accordingly. If we can help with anything else, please email us at feedback@montway.com.