Hello John, We apologize for the inconvenience. Within our terms and conditions and throughout the booking process, Montway transparently communicates with our customers that dates are estimated. While we do provide an estimated range of pick-up based on thousands of similar orders, the dates are not guaranteed as delays can happen for any reason. As the customer expressed there were no other options. We made a recommendation for open transport based on current route availability as to which the customer accepted. And was thereafter dispatched for current open transport rates. We urge customers to plan out appropriate contacts and secure back-up options in case of any delays at their points of pick-up and delivery.